Delivery basics

What are the steps, when delivering an order?

Accepting an order

As soon as a new order is assigned to you, it will appear on the screen and you can accept it by clicking on "Start" button.

Here you can see the interactive training.
Below you can find a step-by-step summary of the entire delivery process in simple points.👇

Entering a venue

The procedure is as follows:

Click on the order summary and check the venue note.
Enter the venue when the time is 0 min, or earlier only, if the order is marked as ready.

Checking of an order

In order to prevent situations, when a part of the order is missing or customer receives a wrong order, it is necessary to carefully check the contecnts of the order in the venue.

Delivering an order

⚠️ If you are delivering a cash order, hand over the order to the customer only after you have collected the whole amount of money for the order.

⚠️ When delivering the order to the customer, always ask the customer for the name, and only after the customer has told you the correct name, hand over the order to the customer.

⚠️ The customer is always collecting the order from the delivery bag.

Basic rules

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